— Frequently Asked Questions —

Everything you might
wonder about.

Answers to the questions we hear most often — about our candles, your order, and how to make every burn last.

— 01 —

The Candles

How they're made, what's in them, and what makes them last.

How long does a Vionami candle burn?

Each Vionami candle offers approximately 80 hours of burn time. Our 14.8 oz (420g) soy wax candles are designed with three cotton wicks that ensure an even, complete melt pool and long-lasting fragrance throw across multiple sessions.

Are Vionami candles made with soy wax?

Yes. Every Vionami candle is crafted with premium soy wax — a clean-burning, naturally derived alternative to paraffin. Soy wax burns cooler and longer, releasing fragrance evenly without the harsh additives found in conventional candles.

What size are your candles?

Our signature candles are 14.8 oz (420g) — a substantial size for the luxury category. The diamond-cut crystal jar stands taller than it is wide, making it equally beautiful lit or unlit as a decorative piece.

Are Vionami candles safe around pets?

Our candles use clean-burning soy wax and high-quality fragrance oils with no harsh additives. As with any candle, we recommend burning in well-ventilated areas and keeping the open flame away from pets, who should never have direct access to a burning candle.

Are your candles non-toxic?

Our candles are made with premium soy wax, cotton wicks, and high-quality fragrance oils — none of the harsh additives common in mass-market candles. They burn clean and evenly. For those with specific sensitivities, please contact us for a full ingredient list.

Why three wicks instead of one?

Three wicks create a fuller, more even melt pool across our wider vessels — eliminating tunneling and releasing fragrance more evenly throughout the room. The triple-wick design also gives that distinctive luxury glow when lit.

— 02 —

Shipping & Returns

When your candle arrives, and what to do if anything's off.

Where do you ship?

We currently ship throughout the United States. Standard shipping takes three to five business days. International shipping is coming soon — join our list to be notified when it's available in your country.

How much does shipping cost?

Standard shipping is calculated at checkout based on your location. Orders over seventy-five dollars ship free within the United States. All orders are packed with care in protective materials to ensure your candle arrives in perfect condition.

How long does shipping take?

Orders typically ship within one to two business days after placement. Once shipped, standard delivery takes three to five business days within the United States. You'll receive a tracking email the moment your candle leaves our facility.

What is your return policy?

We accept returns of unused, unburned candles within thirty days of delivery. Please contact us before returning so we can guide you through the process. If your candle arrives damaged, reach out within seven days and we'll replace it at no cost.

What if my candle arrives broken?

Reach out to us within seven days of delivery with a photo of the damage. We'll send a replacement at no cost — no need to return the original. Our candles are packed with extra care, but we stand behind every one that ships.

Can I track my order?

Yes. The moment your order ships, you'll receive a tracking link by email. If you didn't receive it or have trouble accessing it, just message us with your order number and we'll send it again.

— 03 —

Candle Care

Simple rituals that make every burn last longer and burn cleaner.

How should I burn my candle the first time?

Burn your candle for two to three hours during the first lighting, until the entire surface has melted into a full pool. This prevents tunneling and ensures even burning throughout the candle's life. Always trim wicks to a quarter inch before each use.

How can I make my candle last longer?

Trim wicks to a quarter inch before every burn, allow the wax pool to reach the edges on the first lighting, and avoid burning for more than four hours at a time. Keep the candle away from drafts to ensure an even, steady flame and complete burn.

How do I trim the wicks?

Use a wick trimmer or sharp scissors to trim each wick to roughly a quarter inch (about six millimeters) before every burn. Trimmed wicks prevent mushrooming, soot, and uneven flames. Always discard wick clippings before relighting.

When should I stop burning the candle?

Stop burning when approximately half an inch of wax remains at the bottom. Burning past this point can damage the glass jar and create excess heat. The remaining wax can be gently melted out to repurpose the crystal vessel.

Can I reuse the candle vessel?

Yes — our diamond-cut crystal jars are designed to live on. Once your candle has finished, gently warm any remaining wax to remove it, wash the jar with warm soapy water, and reuse it as a vanity vessel, decorative piece, or storage jar.

Why is my candle tunneling?

Tunneling happens when the first burn isn't long enough to melt the wax to the jar's edges. To fix it, burn the candle for several hours until the full surface melts. To prevent it next time, always allow at least two to three hours for the first burn.

— 04 —

About Vionami

The story behind the brand and the flowers that inspire it.

What flowers inspired your fragrances?

Each Vionami candle is inspired by one of the world's rarest blooms. Queen of the Night blooms once a year for a single night. Ghost Orchid grows leafless in the Florida swamps. Black Bat Flower hides in the humid tropical forests of Southeast Asia. Learn more about each flower.

Do you offer gift wrapping?

Every Vionami candle arrives in our signature gift-ready packaging — a cream box with gold detailing and a branded hangtag. No additional wrapping is needed. The presentation is designed to be given as is, beautifully complete on arrival.

Will you launch more fragrances?

Yes. We're expanding the collection thoughtfully — reed diffusers in late summer 2026, a fourth rare-flower fragrance in fall 2026, and gift sets for the holidays. Join our list to be the first to know when new flowers bloom.

Do you sell wholesale?

We're not currently accepting wholesale partnerships, but plan to in the future as the brand grows. If you'd like to be considered when wholesale opens, please reach out through our contact form and we'll keep you on file.

How can I follow Vionami?

We share new launches, rare flower stories, and behind-the-scenes moments on Instagram and TikTok. You can also subscribe to our newsletter for first access to new fragrances and founding-customer pricing.

— Still have questions? —

We're here to help.

Didn't find what you were looking for? Send us a message and we'll get back to you within one to two business days.

Contact Us